Our client attended a cosmetic medicine salon to undergo a course of skin rejuvenation treatment.

She was treated with an SRA (sublative rejuvenation applicator).  She had a number of treatments with no ill-effects.  However, on the last occasion, she noticed that as the treatment was administered, it stung more than usual.

Although a fan was applied to cool down the affected area, the treatment continued.

On leaving the clinic, our client realised the treated area of skin was hot.  By the next morning, the treated area was covered in blisters.

As a result of the treatment, our client has been left with scarring and discoloration that is likely to be permanent.

A letter of claim was written to the salon and passed to their insurers.

We have now obtained an expert medical opinion which confirms our view that the treatment was administered by the salon in breach of a duty of care, in that the power of the tool used was set at too high an optical energy and that the treatment continued even after our client had complained about discomfort.

Our expert’s evidence is that blistering of the skin is not a normal response to properly administered treatment with any rejuvenation device.  The only likely cause of our client’s blistering was an excess of treatment and, in particular, the power of the device being set too high.